Cancellation and rescheduling policies are strictly enforced. By booking an appointment with Isla Esthetics, whether online, via text/email, or verbally, you are agreeing to the policy below.
Your appointment time is reserved especially for you. Please understand that when an appointment is cancelled within 24hrs, rescheduled repeatedly, or missed without notice, I lose the opportunity to offer that time to another client. Thank you for respecting my time, my business, and the other clients waiting for appointment availability.
Due to the frequency of missed appointments, the policy is now:
If you need to reschedule:
If you need to cancel your appointment:
If you fail to arrive to your scheduled appointment:
If you arrive late to your appointment:
The booking system will send out a confirmation email to your provided email address and an email and text message reminder to your provided phone number (if you agreed to SMS communications) to give you ample time to plan for, and if needed, change your appointment. Email and text reminders are simply a courtesy and not a fail-safe (we cannot control emails and texts going to junk or unknown sender folders), and in the event that you do not receive them, it is still your responsibility to track and remember your appointments.
Please don’t hesitate to call or email if you have questions regarding your appointment!
Please arrive no more than 10 minutes prior to your appointment time. If the sign on the door to the studio says ‘In Session, do not disturb’ or ‘Closed’ when you arrive, kindly wait in the hall as I may be with another client or preparing for your appointment.
New guests are asked to complete a confidential intake form designed with your well being in mind. The booking system will send you emails for intake forms for the services you’ve booked. Please ensure these are completed prior to your appointment time as it helps me review your needs and prepare for your appointment before your arrival.
Health information is collected in order to promote a safe and healthy environment for my clients, to ensure continuity of information from one visit to the next, and to assist in customizing treatments to individual needs, particularly if there are medical issues or allergies which could have contraindications for certain products or services. Your health information can be updated quarterly or as required. No service is performed without a detailed consultation and signed intake form.
Please advise us of any special health conditions when scheduling your appointment as this may effect your selected treatment(s). Should you experience high/low blood pressure, heart conditions, pregnancy, hypertension, cancer, allergies, skin rash, or any serious health conditions, I may advise you to consult your doctor before your treatment and may require a doctor’s note of approval. I have the right to refuse service due to contraindicated health conditions.
Isla recognizes that both the Esthetician and clients are vulnerable to illnesses and infections and therefore ask clients to reschedule appointments when they are feeling unwell. This includes, “I’m almost over something, I’m at the tail end of it, I’m starting to feel better… “. If you have any of the following contagious illnesses your treatments will be rescheduled:
Your time of pampering is reserved exclusively for you. To ensure you are able to completely relax and enjoy your full treatment, and so I may give you my undivided attention, please do not bring friends, children or family to your appointment.
We love little ones as much as anyone, however – due to the potentially hazardous chemicals, tools and equipment in the studio, please make other arrangements for your children during your appointment times. Minor children are not permitted to wait in the hallway without parental supervision. Only the client receiving the service is allowed in the treatment room. The only exception is teenagers/minors receiving services (the parent is allowed to stay in the room). If you arrive with children Isla Esthetics reserves the right to cancel your appointment and charge you for the appointment – NO Exceptions! We have no staff to supervise children and Isla Esthetics will not be held accountable for injury or accidents to, or caused by, unsupervised children.
The ‘parental consent and release form’ must be filled out giving written permission from parent or guardian prior to their first waxing or skin clinic service.
Minor Clients under 16 years old – Must have a parent or guardian present at all times. I reserve the right to decline certain services (such as bikini waxing or chemical services such as lash lifts or brow laminations) to minors.
Minor Clients aged 16 to 17 – A parent or legal guardian must be present at the first appointment to review service expectations and the ‘parental consent and release form’ must be filled out giving written permission from parent or guardian prior to their first waxing or skin clinic service. After the first service, clients 16 and over may attend approved appointments without a parent or guardian.
Permanent Makeup/Tattooing services are only provided to adults age 18 and over. Identification for this service is required per Washington state laws. No exceptions.
Gift certificates purchased from Isla Esthetics are non-refundable and cannot be redeemed for cash.
Service prices are subject to change and may differ from the pricing listed at the time the gift certificate was originally purchased or issued. If the price of a service has increased, the gift certificate value may be applied toward the current service price, and the recipient will be responsible for any remaining balance.
Gift certificates may be transferred to another person and used by someone other than the original recipient.
Isla Esthetics is not responsible for lost, stolen, damaged, or misplaced gift certificates. Lost or stolen gift certificates will not be replaced.
Gift certificates must be presented at the time of service in order to be redeemed.
Discounts, promotions, special offers, packages, gift certificates, loyalty rewards, referral credits, and other offers may not be combined or stacked unless otherwise stated.
Only one discount, promotion, credit, or special offer may be applied per appointment or purchase. If more than one discount or offer is available, the highest-value eligible offer may be applied.
Promotions and discounts have no cash value, are non-refundable, and cannot be applied retroactively to past appointments or purchases.
Isla Esthetics reserves the right to modify or discontinue discounts, promotions, and special offers at any time.
Retail product sales are final.
Due to the nature of skincare, personal care, and beauty products, opened products cannot be returned, refunded, or exchanged. This helps ensure product safety, sanitation, and quality for every client.
Unopened and unused retail products may be eligible for exchange or studio credit within 14 days of purchase, at the discretion of Isla Esthetics. Products must be in their original packaging and in resellable condition.
If you experience an unexpected reaction to a product, please contact Isla Esthetics as soon as possible so we can help guide you on next steps and make appropriate adjustments to your home care routine.
Products purchased through third-party retailers, online marketplaces, or outside of Isla Esthetics are not eligible for return, exchange, credit, or product support through Isla Esthetics.
Isla Esthetics reserves the right to refuse returns or exchanges that do not meet these requirements.
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